Requesting tech support can now be done through our support portal. Knowledge Base articles with solutions to common technical issues can also be found.

• To access the portal navigate to oitservices.arcc-atc.com
• Click “Sign In”

• Sign in
  • Employees: StarID@minnstate.edu
  • Students: StarID@go.minnstate.edu

• Once signed in click on services. Select the category that best serves your need or request. You may also select get help to report a general incident.

• Once the category is selected a list of services will be available. Select the appropriate service.

• Click “Request Service”

• Fill in the form and click “Request”

• Answers to several common technical issues can be found in the knowledge base articles. Click “Knowledge Base” to access the Knowledge Base Articles.
• Select the Category that relates to your issue.
• Followed by the corresponding article.